super ace | Responsible Gaming and Safe Play Guide Malaysia

Self-Control Tools

Tools Super Ace Provides for You

We provide a range of control tools that you can activate yourself at any time — no waiting and no approval required from anyone.

💰

Daily & Weekly Deposit Limits

Set the maximum amount you can deposit per day or per week. Limits take effect immediately and can only be increased after a 7-day review period to protect you from impulsive decisions.

📉

Monthly Loss Limit

Set a monthly loss limit in MYR based on what you can comfortably afford. Once this limit is reached, the Super Ace platform will automatically block any further wagering until the following month.

⏰

Session Time Limit

Set the maximum duration you want to spend in a single gaming session. Super Ace will display a reminder when you are approaching the time limit and will automatically log you out once the limit is reached.

😴

Temporary Break (Cool-Off)

If you feel you need a short break, activate time-out mode for 24 hours, 7 days, 30 days or up to 6 months. During this period, you will not be able to log in or make any deposits, even if you request an exemption.

🚪

Permanent Self-Exclusion

For more serious cases, you may opt for self-exclusion for a minimum period of 6 months or permanently. Your account will be closed and you will no longer receive any marketing communications from Super Ace.

🔔

Real-Time Alerts

Super Ace will send you a notification when you have been playing for an hour continuously, when you are approaching your deposit limit or when your gaming patterns show signs of concern.

Warning Signs

Recognise the Signs of a Gambling Problem

Responsible gaming begins with self-awareness. If you recognise any of the signs listed here in yourself or someone you care about, it may be time to talk to someone or make use of Super Ace's self-control tools.

Remember: Acknowledging a problem is the most courageous first step you can take. Super Ace is here to help — not to judge. Reach out to our customer support team whenever you need assistance.

Betting Beyond Your Means

You are using money intended for daily necessities such as bills, rent or food to place bets.

Chasing Losses

You continue to bet more in an attempt to recover money you have previously lost.

Hiding Gaming Habits

You have been dishonest with family members or friends about how much time or money you have spent on gaming.

Restless When Not Playing

You feel anxious, uneasy or irritable whenever you are unable to access online gaming platforms.

Neglecting Responsibilities

Online gaming is consistently interfering with your work, relationships or daily responsibilities.

Unable to Stop Despite Trying

You have tried to stop or cut back on your betting activity but were unable to do so.

Self-Assessment

Check Yourself – Are You Playing Responsibly?

Answer these short questions honestly to get a clearer picture of your gaming habits. There are no wrong answers.

1. Have you ever wagered more than you originally planned?

Never Sometimes Often

2. Have you ever used money set aside for other needs (bills, food) to place bets?

Never Once or twice Yes, often

3. Have people close to you ever expressed concern about your gaming habits?

Never Yes, once Yes, a few times

4. Do you play to escape stress or problems?

No Sometimes Yes, always

How to Activate

How to Use Super Ace Self-Control Tools

Activating self-control tools on Super Ace is straightforward and can be done entirely on your own in under 2 minutes through your account settings.

1

Log In to Your Super Ace Account

Access your account via the Log In button at the top of the platform. Make sure you use a unique and secure password.

2

Go to Account Settings

Click on your profile icon at the top right corner, then select "Settings" or "Responsible Gaming Controls" from the dropdown menu.

3

Choose the Tool You Need

Choose from a range of available tools — deposit limits in RM, loss limits, session time limits, or a temporary break mode — and set the values that work best for you.

4

Confirm Your Limits

Confirm your settings. Limit decreases take effect immediately. Limit increases require a 7-day review period as an added layer of protection for you.

Tool Details

Details of Each Control Tool

Set a deposit limit in MYR for the time cycle of your choice. For example, if you set a daily limit of RM 100, you will not be able to deposit more than RM 100 in a single day, regardless of whether you use Touch 'n Go eWallet, GrabPay, DuitNow, or FPX Maybank2u. Limits are calculated based on Malaysian local time (UTC+8).

Set the maximum net loss you are willing to absorb in a month. Super Ace's system calculates net losses (deposits minus withdrawals) in real time. Once this limit is reached, all gaming will be automatically suspended until the next monthly cycle begins.

Set a maximum duration for each gaming session — anywhere from 30 minutes to 8 hours. Super Ace will display a real-time clock while you play and send an alert 10 minutes before your time limit is reached. Once the limit is hit, you will be automatically logged out.

Choose a break period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account will be blocked from all gaming activity and deposits. Your balance remains safe and fully accessible once the period ends. This break cannot be cancelled once activated.

For cases requiring more serious action, you may self-exclude for a period of 6 months, 1 year, 2 years or permanently. All associated accounts will be closed, all marketing communications will cease and any eligible balance will be refunded. This decision cannot be reversed before the chosen period ends.

Responsible Gaming – Super Ace's Commitment to Malaysian Players

For Super Ace, responsible gaming is not simply a box to tick on a legal compliance checklist. It is a core value that shapes how we design our platform, how we communicate with members, and how we nurture our long-term relationship with the Malaysian player community.

We understand that many Malaysian players — whether they enjoy betting on badminton during the Thomas Cup, spinning jackpot slots on the weekend, or following live Malaysia Super League matches — play purely for entertainment and fun. The vast majority play responsibly and within comfortable limits. That said, Super Ace recognises that a small number of players may find it difficult to manage their gaming habits, and it is for them that all these tools and support resources are provided.

What Is Responsible Gaming?

Responsible gaming means playing with full awareness of the risks involved, within financial limits you can afford, purely for entertainment — not as a source of income or a way to resolve financial difficulties. It means knowing when to stop, and having the ability to do so.

At Super Ace, we encourage all members to set a clear gaming budget before starting a session. Decide on the maximum amount in MYR you are comfortable spending entirely — think of it like buying a movie ticket or treating yourself to a nice dinner. Ideally, consider that money already spent the moment you begin playing, so you won't be tempted to chase losses if luck isn't on your side that day.

Online Gaming Is Not a Financial Solution

This is something every player needs to understand clearly. While there are stories of players winning big jackpots, the statistical odds show that casino games and slots are designed with a house edge that ensures the platform will always come out ahead in the long run. Playing with money you need for rent, car instalments, utility bills, or your children's meals is an extremely high-risk decision, and Super Ace strongly discourages this practice.

If you are facing financial difficulties, online gaming is not the answer. Playing while under emotional or financial stress can make your situation worse. In such cases, use Super Ace's time-out tool or contact our support team for further guidance.

Responsible Gaming Tips at Super Ace

Set your daily or weekly deposit limit in RM before you start playing, not after.
Never play with borrowed money or funds needed for essential expenses.
Take a break of at least 15 minutes every hour when playing slots or live casino.
Avoid playing when you are overtired, emotionally unstable or after consuming alcohol.
Think of gaming as entertainment with a cost — like going to the movies or attending a concert.
Celebrate your wins wisely — don't wager all your winnings back straight away.
Make time for other offline leisure activities with family and friends.

Super Ace Is Here for You

Super Ace customer support is available 24 hours a day, 7 days a week — not just for technical issues, but also to help you activate any self-control tools you need. Our team is trained to listen with empathy and without judgment. If you are concerned about your own gaming habits or those of someone you care about, do not hesitate to get in touch.

Super Ace also encourages players to speak openly with a family member or trusted friend if they feel their gaming habits are beginning to affect their daily life. Open communication is often the most effective first step in addressing any issues related to online gaming.

Play Smart

Join Super Ace and Enjoy Entertainment Within Comfortable Limits

Register a Super Ace account today and enjoy a platform built for responsible fun. Set your limits, use our self-control tools and play with peace of mind alongside over 500,000 Malaysian members.

Register Free Now Log In

Touch 'n Go GrabPay Boost ShopeePay DuitNow FPX

MYR Deposit Limit Session Time Limit Temporary Break 24/7 Support

The Super Ace platform is strictly for individuals aged 18 and above who are residents of Malaysia.

Super Ace Responsible Gaming – Play Safe, Play Smart

Tools Super Ace Provides for You

Daily & Weekly Deposit Limits

Monthly Loss Limit

Session Time Limit

Temporary Break (Cool-Off)

Permanent Self-Exclusion

Real-Time Alerts

Recognise the Signs of a Gambling Problem

Check Yourself – Are You Playing Responsibly?

How to Use Super Ace Self-Control Tools

Details of Each Control Tool

Deposit Limit (Daily / Weekly / Monthly)

Net Loss Limit

Session Time Limit

Time-Out

Self-Exclusion

Responsible Gaming – Super Ace's Commitment to Malaysian Players

What Is Responsible Gaming?

Online Gaming Is Not a Financial Solution

Responsible Gaming Tips at Super Ace

Super Ace Is Here for You

Join Super Ace and Enjoy Entertainment Within Comfortable Limits