Super Ace Terms & Conditions – The Complete Guide for Malaysian Members

To register and use Super Ace services, you must fully meet the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Be a Malaysian citizen or a lawful permanent resident of Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Not blacklisted or restricted by any relevant regulatory body.
• Not registering on behalf of another person or as a third-party agent.

Each individual is only permitted one (1) active account at Super Ace. Registering more than one account to circumvent betting limits, claim multiple bonuses, or for any other purpose is strictly prohibited and may result in all associated accounts being suspended without a refund.

• All registration information must be accurate, up to date, and complete at all times.
• You are solely responsible for all activity that takes place under your account.
• Your password must be unique and must not be shared with any other party.
• Any suspected security breach must be reported to Super Ace customer support immediately.
• Super Ace reserves the right to verify a member's identity before processing any withdrawal.

Registration on Super Ace is free and there are no charges to open an account. Any deposit is entirely at your discretion.

Super Ace accepts deposits via the following Malaysian payment methods, all in Malaysian Ringgit (RM):

• All deposits must be made using a payment method registered in the member's own name. Deposits from third-party accounts are not accepted.
• Super Ace is not liable for any delays caused by third-party payment service providers.
• Super Ace does not charge any fees for deposits. Any transaction charges are the responsibility of your eWallet provider or bank.

Super Ace members may submit a withdrawal request at any time, provided the following conditions are met:

• Account fully verified (KYC), including identity and phone number verification.
• All active bonus wagering requirements have been fully met.
• The chosen withdrawal method must match the deposit method or be in the same member's name.
• The minimum withdrawal amount is RM 50 per transaction.

Super Ace reserves the right to hold withdrawals for security review if unusual account activity is detected. Members will be notified via their registered email or phone number.

Super Ace offers members a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated alongside the relevant promotion.

• Wagering requirement (rollover): Each bonus carries a wagering requirement that must be met before withdrawals are permitted. The wagering requirement is expressed as a multiple of the deposit — for example, 10x means you must wager 10 times the bonus value.
• Validity period: Every bonus has a set validity period. Bonuses that have expired will be forfeited automatically.
• Single use: The welcome bonus may only be claimed once per member/device/IP address/payment method.
• Prohibition on multiple accounts: Creating multiple accounts solely to claim additional bonuses is not permitted. This violation will result in the forfeiture of all bonuses and account suspension.
• Eligible bets: Not all games contribute 100% towards wagering requirements. Please refer to the respective promotion pages for full details.

All games on Super Ace — including slots, Live Casino, jackpots and poker — are operated using licensed software and an RNG (Random Number Generator) system certified by independent international auditing bodies.

• Any game outcome determined by the system is final and cannot be appealed unless there is clear evidence of a technical system error.
• In the event of a technical disruption or network failure during gameplay, Super Ace will resolve the situation based on recorded server data.
• The use of automation software (bots), hacking tools or any unauthorised method to influence game outcomes is strictly prohibited and may result in legal action.
• Collusion between players in poker or live table games is a serious violation that will result in permanent account suspension and forfeiture of winnings.

Sports Betting at Super Ace covers a wide range of sports and categories including badminton, cricket, football (Malaysia Super League, EPL), e-sports and more. Specific Sports Betting conditions are as follows:

• Odds: All odds are displayed in decimal format and are final at the time the bet is confirmed by the system.
• Postponed/cancelled matches: If a match is postponed and resumes within 24 hours, bets remain valid. If the match is cancelled entirely, bets will be refunded to the member.
• In-play betting: In-play bets are based on match conditions at the time of placement. Broadcast delays do not constitute grounds for cancelling confirmed bets.
• Betting limit: Super Ace reserves the right to set betting limits for any match or market at any time.
• Bet settlement: All bets are settled based on official results from recognised sports governing bodies (e.g. BWF for badminton, ICC for cricket).

All Super Ace members are required to conduct themselves with respect and integrity at all times while using the platform. The following are strictly prohibited:

• Use of abusive, threatening or harassing language towards support staff or other members.
• Any attempt to hack, attack or disrupt Super Ace's technical infrastructure.
• Spreading false or misleading information about Super Ace to other members or the public.
• Exploiting any vulnerabilities or bugs in the system for personal gain. Members who discover a technical vulnerability are required to report it to customer support rather than exploiting it.
• Any money laundering or financing of illegal activities conducted through the Super Ace platform.

Super Ace reserves the right to suspend or close any member's account in the following situations:

• Violation of any terms set out in this document.
• False or misleading registration information.
• Suspected fraud, money laundering, or other illegal activity.
• Account closure requested by the member.
• Compliance with directives from relevant authorities or regulatory bodies.

If an account is suspended pending investigation, the account balance will be frozen until the investigation is concluded. If a violation is confirmed, the balance may not be returned depending on the severity of the breach.

Super Ace respects and safeguards the privacy of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data collected is used solely for the following purposes:

• Account management and identity verification (KYC).
• Deposit and withdrawal processing in Malaysian Ringgit.
• Customer support and account-related communications.
• Platform service improvements and user experience enhancements.
• Compliance with legal and regulatory requirements.

Super Ace will not sell or disclose members' personal data to third parties for marketing purposes without your explicit consent. For more information, please read our Privacy Policy in full.

Super Ace takes responsible gaming seriously. We provide the following tools and resources to help members manage their playing habits:

• Deposit limit: Set daily, weekly or monthly deposit limits to keep your spending in check.
• Loss limit: Set a maximum loss limit you are comfortable with over a defined period.
• Temporary break: Freeze your account for 24 hours, 7 days or 30 days if you need a break.
• Self-exclusion: Permanently close your account for a minimum of 6 months if you feel that gaming is affecting your life.

If you feel that gambling is becoming a problem in your life, please contact Super Ace customer support or visit the Responsible Gaming for further information and assistance.

Super Ace reserves the right to update or amend these Terms & Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.
• These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.
• Any disputes arising from this agreement are subject to the exclusive jurisdiction of Malaysian courts.
• If any provision of these Terms & Conditions is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.